I Just Changed My Debit Card and Its Being Used Again

Resolving issues with your menu

How exercise I written report a lost or stolen debit or ATM card?

Sign on to Wells Fargo Online ^® to request a replacement menu. Take the tour to encounter how.

Or call us at 1-800-TO-WELLS (1-800-869-3557) for personal debit or ATM cards.

For business organisation debit or ATM cards call 1-800-Call-WELLS (1-800-225-5935).

Note: If you lose your card while traveling exterior the United States, you accept two options:

Call us collect, then follow the voice instructions:
1. If you lose your personal carte: 1-925-825-7600
2. If you lot lose your business carte du jour: ane-916-480-3190
3. Find international access codes to use to contact our toll-free customer service numbers
Sign on to your Wells Fargo Mobile ^® app to request a replacement card.

Y'all can request that your replacement card exist mailed to your travel destination.

Remember, your carte du jour comes with Zero Liability protection at no extra toll, which ways you will be reimbursed for unauthorized transactions that you report promptly.

How practise I supervene upon a damaged debit card?

If your card is not functioning properly or is damaged, request a replacement card. Sign on at wellsfargo.com/replacemycard, use your Wells Fargo Mobile app, call the number on the back of your card, or visit whatsoever Wells Fargo branch. If your electric current bill of fare was customized via the Card Design Studio ^® service, your replacement menu will take the same paradigm.

You lot will receive a new bill of fare with a new expiration engagement and security code (on back of card) within five to 7 calendar days. Your card number will not modify, and your current Pin will proceed to work with your new card. If you have added your carte du jour to a digital wallet and you are in possession of your device (your device is not also lost or stolen), we volition update your digital wallet with your new menu information so that you tin can continue using your digital wallet while you expect for your new carte to arrive.

What if I never received my carte du jour?

It usually takes 5-vii calendar days to receive your replacement card. If you think that your card should have arrived by now, telephone call us:

Personal debit or ATM cards

one-800-TO-WELLS (ane-800-869-3557)

Business debit or ATM cards

1-800-Phone call-WELLS (ane-800-225-5935)

How practice I turn my carte on or off?

If you lot have misplaced your bill of fare and need fourth dimension to find it, you can temporarily turn your card off to aid forestall unauthorized bill of fare transactions. Please notation that previously authorized recurring payments, credits, refunds, and reversals may be approved while your card is turned off.

When y'all detect your card, you can hands turn it back on. Sign on to Wells Fargo Online or your Wells Fargo Mobile app to admission Turn Carte du jour On or Off.

You tin also telephone call u.s. at 1-800-TO-WELLS (one-800-869-3557) for personal debit cards. For business debit cards call 1-800-Phone call-WELLS (1-800-225-5935).

If you recall your carte du jour has been lost or stolen, report it to u.s.a. immediately. You can order a replacement card online, from your Wells Fargo Mobile app or by calling us. For personal cards phone call 1-800-869-3557. For business cards call 1-800-225-5935.

Getting started with your card

How do I actuate my debit card?

When you receive your debit card by mail, you should activate information technology correct away. There are 3 ways to activate your debit card:

Note: PIN may exist required when activating your debit card. If yous don't already have a PIN, it would have been mailed to you lot separately from your menu.

Activate it online or from your Wells Fargo Mobile app.
Phone call the cost-free phone number on the sticker attached to the front of your card.
Utilise your carte du jour at whatsoever Wells Fargo ATM.

Once you lot have activated the card online or past telephone, skin off the sticker and sign the signature panel on the back immediately. If activating using the ATM, remove the sticker before using the ATM. Destroy your onetime bill of fare and begin using your new card if applicable.

How long will information technology take to receive my card and my Pivot?

Y'all volition receive a new or replacement bill of fare inside 5 to 7 calendar days.

For new cards, if you didn't select a Pin when you requested your new menu, you tin can expect to receive a system-generated PIN in the mail a couple of days afterward you receive your card.

Yous can use your electric current PIN with your replacement card.

Getting aid when my bill of fare or identity is compromised

What practise I do if I find a suspicious transaction on my account?

If you notice a suspicious card transaction, telephone call the number on the back of your card immediately. Your card comes with Zero Liability protection which means yous will be reimbursed for promptly reported unauthorized card transactions. We will investigate your claim. Please refer to the appropriate card terms and conditions for details regarding your responsibility to notify us of disputes within specific fourth dimension frames. Later on reporting the suspicious transaction to us, y'all tin can runway the status online by signing on and going to Dispute a Transaction under the Accounts tab.

What should I do if I am a victim of identity theft?

You lot sent me a replacement card due to a compromise. What should I do?

If you lot receive a replacement card:

Activate the replacement menu correct abroad. You tin actuate your card whatsoever of three means:
- Sign on to Wells Fargo Online or from your Wells Fargo Mobile app.
- Call the price-free telephone number on the sticker attached to the forepart of your card.
- Remove the sticker and sign the signature console on the back immediately. If you activate using a Wells Fargo ATM, please remove the sticker earlier inserting information technology at the ATM.
- Apply your card at whatever Wells Fargo ATM.
Destroy your sometime card and begin using your new card.
Notify merchants that directly bill your card about your new card number, new expiration date, and security code to ensure your payments keep every bit expected.
Monitor your account for any transactions you did not qualify and written report them promptly to Wells Fargo to aid protect your business relationship.
If you have added your carte to a digital wallet, you can go on to use your digital wallet after promptly activating your new carte.

Tracking my card activity

How tin can I proceed track of my card purchases?

Online and mobile banking provide yous with admission to your card action and account information anytime, nearly anywhere. You lot can view your card purchases, payments, ATM usage, and deposits.
Debit card alerts are available to stay informed of your card activity by enrolling in Wells Fargo Online and setting up alerts to rail your purchases and ATM withdrawals.
My Spending Report provides you your own automated report online and then you tin can view your carte du jour and other business relationship activity past spending category.

Why hasn't a debit carte du jour purchase posted to my account?

Wells Fargo cannot post your debit card transaction until the merchant submits the transaction to u.s.a. for payment. A few things to keep in mind:

Generally debit card transactions post within 1 to 3 days of when you make the purchase. However, the timing of when a debit card transaction volition post can vary from the very same twenty-four hour period to several weeks later.
In rare circumstances such as using your debit card online to buy an particular that is dorsum-ordered, the merchant can submit the transaction upwards to several weeks later.
Because of this, it'southward important you go along rail of your business relationship residuum and pending carte du jour transactions, scheduled bill payments, checks written, and more, to ensure that you take acceptable funds in your account to cover awaiting items.

How exercise I see what alerts are available and sign up for alerts for my card?

Personalizing my card

Tin I customize the design of my debit menu?

Yeah, there are two like shooting fish in a barrel means to customize the expect of your debit carte.

At a Wells Fargo branch: Yous can select from a itemize of images to identify on your new or replacement card. Yous should receive your card within 5 to vii calendar days of selecting an paradigm.
Use the Bill of fare Blueprint Studio ^® service to customize your debit bill of fare using your own epitome or select an image from our online library. Business debit card holders likewise can add together their concern logo and taglines.

For more information on personalizing your carte, visit the Card Design Studio service.

Which cards can I customize?

If your card is available for customization, you will find it listed equally Eligible on the Card Design Studio service folio. If you are a Wells Fargo customer, you tin can use the Card Pattern Studio service as long equally:

You take an eligible and activated personal debit card or business debit card. Cards non eligible for customization include Wells Fargo Private Bank Debit Cards, business concern deposit cards, Campus Cards, and ATM cards.
Your accounts are in adept standing.
You have access to your cards via Wells Fargo Online.

Protecting my carte

How does Wells Fargo help protect my bill of fare and account?

Wells Fargo helps you to protect your cards and accounts with:

Zero Liability protection: Your Wells Fargo Debit Carte du jour comes with Nothing Liability protection at no extra cost. You lot will be reimbursed for promptly reported unauthorized card transactions.
Chip technology: Your carte du jour has flake engineering that provides added security because it is extremely difficult to counterfeit or re-create when used at a scrap-enabled merchant terminal or ATM. Wells Fargo contactless debit cards come with flake technology. The chip on your card does not store any of your personal information.
24 /vii fraud monitoring: We regularly review your accounts for unusual activity. If you receive an alert from the states for potential suspicious card activity, review and respond promptly to verify the transactions. You practice not need to enroll to receive this alert.
Alerts: Stay informed of your card activity by enrolling in Wells Fargo Online, and setting upward the debit card alerts to rails bill of fare purchases and ATM withdrawals.

Larn more about debit card alerts.

What tin I do to help protect my card?

Your bill of fare comes with Zero Liability protection at no extra toll, which means yous will be reimbursed for unauthorized card transactions as long as you report them promptly. You can also visit the Security Centre for resources that may assistance reduce your risk of fraud and identity theft.

What is a scrap card?

Wells Fargo contactless debit cards and chip-merely ATM and debit cards come up with a chip on the front of the carte du jour, as well as the traditional magnetic stripe on the back. The chip provides added security when used at a chip-enabled merchant terminal or ATM and greater global acceptance. When you insert your chip bill of fare into a chip-enabled final, or when you tap your contactless debit carte at a merchant terminal or Wells Fargo ATM, a unique security code is generated. This makes it extremely difficult for anyone to reuse your information and better protects you against apocryphal card fraud.

Many countries have adopted bit technology and information technology is condign the standard for bill of fare payments in the U.South. If a merchant or ATM has not yet adopted chip technology, your transaction volition be candy using the magnetic stripe as it is today.

If I subscribe to debit card activity alerts, could I receive other types of alerts from Wells Fargo?

Yes. We regularly review accounts for unusual activity and may transport you lot an alert asking you to verify a particular transaction. Yous do not need to enroll to receive this alert.

We may too notify yous nigh changes to your debit menu such every bit when your debit card has been added to a digital wallet or when your card is virtually to elapse and you lot should ostend the shipping accost for the new card.

Traveling and my card

Tin can I use my debit bill of fare overseas?

Yes, you lot can use your debit card while traveling outside the U.Southward. Please view your menu terms and weather condition to see the fees associated with using your card overseas.

Please annotation, information technology is highly recommended that:

Y'all insert or tap your card to make a buy when overseas. Chip cards, including contactless cards which come with a fleck, have become the standard type of card used internationally, both for purchases and ATM access. Where you see the Contactless Symbol, you can insert your card or tap your contactless debit card. Note: Some overseas merchants do non support using the swipe characteristic for your card.
You have a 4-digit PIN.
- Well-nigh ATMs outside the U.Due south. crave a 4-digit numeric PIN.
- If you have an alphabetic PIN, translate the letters into numbers by using the keypad at a Wells Fargo ATM before you lot travel. You lot can likewise do this by visiting a Wells Fargo branch or calling the number on the back of your card.

How can I help avoid any unnecessary interruptions when using my card when I travel?

Here are some tips to aid you make certain your card is fix to travel:

Know your card's daily dollar limits for purchases and ATM greenbacks withdrawals. If you need a limit increased, call the number on the back of your menu and we'll let you know if it tin can be increased.
Ensure your card has a four numeric digit Pivot. Your Pivot should be 4 numeric digits to ensure you can access foreign ATMs. If y'all have an alphabetic PIN, translate the letters into numbers past using the keypad at a Wells Fargo ATM before you travel. You tin also do this by visiting a Wells Fargo branch or calling the number on the back of your menu.
Fleck cards, including contactless cards which come with a scrap, accept become the standard type of card used internationally for purchases and ATM admission, so you can insert your card or tap your contactless debit menu where you see the Contactless Symbol. Note: some overseas merchants do not support using the swipe feature for your menu.

See more travel tips.

What do I practise if I lose my card while traveling?

If your card is lost or stolen, you can report it online or sign on to your Wells Fargo Mobile app to request a replacement card. Y'all can also call us toll-free at 1-800-TO-WELLS (1-800-869-3557) for personal customers and 1-800-Call-WELLS (1-800-225-5935) for small-scale business customers. You may also visit a local Wells Fargo branch to speak with a banker. If you lose your card while traveling exterior of the U.S., you tin can written report information technology online or call us collect at 1-925-825-7600 for personal customers or ane-916-480-3190 for business customers and and so follow the vocalization instructions.

Your replacement card volition have a new card number and expiration appointment. Your card'due south Pivot and ATM greenbacks withdrawal and purchase daily dollar limits will remain the same.

If you have added your bill of fare to a digital wallet and yous are in possession of your device (your device is not besides lost or stolen), we will update your digital wallet with your new card information so that you can go along using your digital wallet while you lot wait for your new card to go far.

If you written report your lost card online, you tin can choose to send your replacement card to a temporary accost which could exist helpful while you are traveling.

See more than travel tips.

What do I do if I accept difficulty using an ATM in a foreign state?

If you take trouble using an ATM in a foreign country, it might be because you lot practise not have a 4-digit numeric Pivot, or because you are using an ATM that is not in a network in which we participate. If you have a debit card, you can use non-Wells Fargo ATMs that display the Visa ^® or Plus ^® logos. If you have an ATM bill of fare, yous can utilize ATMs that display the Plus ^® logo.

Meet more travel tips.

Are there fees associated with using my card overseas?

Getting help with my PIN

I forgot my PIN. What do I do?

Yous can bring your carte to your local Wells Fargo branch to reset your Pivot on the spot. Or, you can call the number on the back of your carte du jour to speak with a Phone Banker and a new system-generated Pin volition be mailed to you.

How can I modify my existing PIN?

If yous know your current bill of fare PIN and desire to change it, you lot take three options:

Sign on to Wells Fargo Online, select Alter your Pin from the Cards menu, and follow the directions.
Visit a Wells Fargo ATM or branch — just be sure to have your card and identification with you.
Call the phone number on the dorsum of your menu and follow the automatic customer service options.

If you can't remember your Pivot and need a new i, you'll demand to bring your card and identification to a Wells Fargo co-operative, or call the customer service number found on the back of your card or your account statement — you tin have a system-generated Pin mailed to you.

Understanding your card'southward buy and ATM cash withdrawal daily dollar limits

What are the purchase and ATM cash withdrawal daily dollar limits for my menu?

There is a daily maximum limit on the dollar corporeality of the purchases you lot can make with your debit or ATM menu. Your carte du jour also has a maximum limit on the dollar amount of cash withdrawals you tin can make each day at an ATM. Your purchases and ATM withdrawals also are field of study to the available balance in your account. To see your card's purchase and ATM withdrawal daily dollar limits, y'all tin:

View online:
1. Sign on to Wells Fargo Online.
2. Select Bill of fare details for your card.
3. Find your daily limits.
Call the number on the dorsum of your carte (or your account statement).
Visit your local Wells Fargo co-operative.
View the printed materials that came with your card.

How do I increase or decrease the ATM cash withdrawal and purchase daily dollar limits on my card?

To request to increment or subtract your card'southward daily dollar limits, contact us and nosotros'll check on eligibility. To make the request, telephone call the number on the back of your card, or talk to a banker at a Wells Fargo branch.

Paying bills and making purchases with my card

How can I pay bills using my debit carte du jour?

You can make one-fourth dimension and recurring payments using your debit card. When you pay with your card, you tin schedule a payment on a engagement you lot select, even on the same twenty-four hour period that the payment is due. Contact your service providers to schedule i-time or recurring payments using your debit card and your carte du jour data.

How can I set up or cancel a scheduled payment or make a recurring payment using my debit carte du jour?

You lot can contact your service provider directly to schedule, cancel, or change a one-time or recurring payment. You lot will need your billing account and your debit card information to set up up payments.

What if I accept a dispute with a merchant?

Call the number on the back of your card and we will investigate it. Please refer to the appropriate card terms and conditions for details regarding your responsibleness to notify united states of disputes inside specific fourth dimension frames.

For my business debit card, how do I take advantage of the Visa Purchase Security and Extended Warranty Protection?

Your Wells Fargo Concern Debit Bill of fare comes with two Visa services to aid protect your purchases.

Visa Purchase Security: If eligible items you lot buy with your business debit carte du jour are lost, stolen, or accidentally damaged, they'll be replaced or repaired at no charge to you.
Visa Extended Warranty Protection: You tin can extend manufacturer's warranties, up to i additional yr, on items y'all purchase with your card.

For more than information, see Your Guide to Card Benefits for Visa Business Carte (PDF).

Using my digital wallet

What practice I need to have to utilise a digital wallet?

You can pay in stores, online and, in apps with your smartphone, tablet or smartwatch at participating retailers and service providers in one case you add your Wells Fargo Debit Card to a digital wallet. For more data, visit Digital Wallet Nuts.

What kind of mobile phone and wallet do I demand?

You need a mobile device (smartphone, smartwatch, tablet) with NFC (Near Field Communication) capability to be enrolled on one of the digital wallets that Wells Fargo supports. Currently, Wells Fargo supports Apple Pay ^® , Fitbit Pay ^T ^M, Garmin Pay ^T ^M, Google Pay ^T ^Chiliad , and Samsung Pay . For more information, visit Digital Wallet Nuts or explore our tour to see how to add your cards via Wells Fargo mobile app.

Are digital wallets safe and secure for making payments?

The security of your account information is a summit priority. When you pay with a Wells Fargo-supported digital wallet, your actual card number is replaced with a unique digital card number, which means businesses practice non see or store your full carte number.

How can I employ a digital wallet to access a Wells Fargo ATM?

You can utilize a digital wallet instead of your concrete Wells Fargo Debit Card to access any Wells Fargo ATM. Simply access your digital wallet and tap your mobile device near the Contactless Symbol on the ATM.
Get started by adding your Wells Fargo Debit Card to a digital wallet supported by Wells Fargo. (Run across Digital Wallet Basics for instructions on how to add your card to a digital wallet.)

To employ your mobile device at a Wells Fargo ATM:

Access your mobile device's digital wallet (with a Pin, pattern lock, fingerprint, or iris/face scan).
Hold your mobile device near the Contactless Symbol on the ATM.
Enter your menu's PIN into the ATM when prompted, and and then select and complete your transaction.

What if my device is lost or stolen?

If your device is lost or stolen, we recommend remotely disabling the cards from your digital wallet. We as well recommend notifying your mobile carrier and calling the Wells Fargo number on the dorsum of your card promptly. Mention that you added your card to your digital wallet then we tin can disable your carte du jour for use with your digital wallet. If yous locate your device, you will need to add your card back to your digital wallet earlier making any purchases.

Using an ATM with my card

What types of transactions can I make at a Wells Fargo ATM?

You tin can go cash, transfer funds, cheque your balance, brand deposits and more than at more than than 12,000 Wells Fargo ATMs.

What types of transactions can I make at a non-Wells Fargo ATM?

At not-Wells Fargo ATMs that brandish the Visa ^® or Plus ^® logos, you lot can withdraw greenbacks, bank check balances, and transfer funds between your primary linked checking and savings accounts (depending on what the ATM operator supports). Yous can go cash in local currency at Visa ^® (and or ATM cards, Plus ^®) network ATMs outside the U.Due south. ^,

Can I use my digital wallet to access a Wells Fargo ATM?

Yep, you can use a digital wallet instead of your physical Wells Fargo Debit Bill of fare to access whatever Wells Fargo ATM. Simply open up your digital wallet and tap your device near the Contactless Symbol on the ATM.

Business deposit card

Using my card and more

What are the fees associated with using my carte du jour?

Which accounts can I link to my debit or ATM menu?

Yous can link your debit or ATM menu to up to 22 accounts:

5 Checking
5 Savings
5 Money Market or Market Rate Accounts
5 Credit Cards
2 Lines of Credit (Habitation equity lines merely. Exception: Any Home Equity Line of Credit secured by property in New York or Texas are prohibited for linkage past land law).

To see your linked accounts:

Sign on to Wells Fargo Online.
Select Carte details for your bill of fare.
Observe which accounts are linked to your carte du jour.

If yous have an Opportunity Checking ^® or Opportunity Savings ^SM business relationship, you tin link your debit bill of fare to your Opportunity Checking ^® and Opportunity Savings ^South ^M business relationship. You lot can see the accounts linked to your menu past signing on and visiting the Card Contour page.

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Source: https://www.wellsfargo.com/help/checking-savings/debit-card-faqs/